All Kenya Power customers using the prepaid electricity token systems will be unable to access the service for several hours next week. The move which has been announced by Kenya Power Company will allow the company to move data into new hardware.
“During this period customers will be unable to purchase electricity tokens in our banking halls, prepaid paybill number 888880 and via all other prepaid vending channels,” Kenya Power said in a statement on Friday.
The exercise is expected to affect operations between Tuesday, April 9 and Wednesday, April, 10, while Specific times are from Tuesday from 11 pm to Wednesday at 6 pm.
Kenya Power has urged its customers to buy electricity tokens in advance to avoid any inconveniences.
On January 23 this year, there was hue and cry after thousands of homes were plunged into darkness following an outage of the token purchase system.
The disruption continued the next day forcing Kenya Power to release a statement that cited a hitch in the system.
“Our system is currently experiencing a delay in token generation. We request your patience as we send your tokens. Apologies for the inconvenience,” the company said.
In October and November last year, Kenya Power shut down their systems to facilitate the implementation of new electricity tariffs.
A week before the shutdown, customers had experienced challenges accessing the prepaid services.