Always pads on the spot after consumers launched complains

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A section of women have launched complain against Always pads which has prompt Kenya Bureau of Statistics (KEBS) to act swiftly.

KEBS has launched investigations into Always sanitary towels which was reported to be ‘substandard’ by users.

This follows outrage by Kenyan women over the brand, which they say causes rashes, burns, and discomfort.

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“Following the concerns expressed on social media, Kebs has launched investigations that include extensive market surveillance and testing of these products to ascertain if there exists any breach of quality standards,” the institution said in a statement.

Sanitary towels are covered by the KS EAS 96-1:2018 East Africa Standard for Sanitary, The Star confirms.

Kebs said in the course of quality surveillance it has drawn samples of brands of sanitary towels on sale in Kenya.

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A total of 135 samples have been drawn from the market and after testing, 90 per cent were found to have complied with the standards.

Products that complied include Always Ultra, Always Platinum, Always Maxi, Always Ultra-Normal and Always Extra-Long.

“The outcomes of analysis will determine the next cause of action, including market withdrawal of any substandard products,” the statement read.

Consumers are requested to report any specific complaint through Kebs toll-free line 1545 or email at 

Kenyan women have taken to Twitter to share their experiences with Always using the hashtag #MyAlwaysExperience.

The hashtag has brought women together to demand better quality sanitary pads.

Many women said the pads are heavily perfumed and cause rashes and burns.

“It breaks our hearts to hear that some of our products have not given you the best experience and we are here to work with you to get the right product from our eight variants to meet your needs. We keep innovating and that’s why we re-introduced our Ultra-Soft pad this past weekend,” the Always company said.

KEBS is currently probing the company to find the problem according to complains launched.

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