What Telkom, Airtel customers should expect after the duo merging Services

Telkom and Airtel Kenya have announced plans for a merger, but what should their customers now expect?

The signing of the binding agreement will see shareholders of the two companies enter into an agreement to merge their respective Mobile, Enterprise and Carrier Services businesses in Kenya.

This will operate under a joint venture company to be named Airtel-Telkom.

But Telkom Kenya Limited’s real estate portfolio and specific government services will not form part of the combined entity.

The merged company will be chaired by Telkom CEO, Mugo Kibati while Airtel’s Prasanta Sarma, will be appointed Chief Executive Officer.

There will be no immediate changes to operations.

The finalisation and closure of the transaction is subject to approval by the relevant authorities.

Similarly, there will also be no change to the current respective leadership and management, legal, organisational and staffing structures.

In a statement on Friday, the firms said both brands: ‘Airtel’ and ‘Telkom’, as well as their respective products and solutions, will continue to co-exist.

As per the agreement, both the partners will combine their operations in Kenya and establish an entity with enhanced scale and efficiency, larger distribution network and strategic brand presence.

Telkom shop in Nairobi's CBD. Photo/Monicah Mwangi

This will enable them to enhance the range and quality of products and service offerings in the market, and greater choice and convenience to the consumer.

Treasury CS Henry Rotich said the move is well aligned with the government’s agenda to optimise the value of the assets.

ICT CS Joe Mucheru said such mergers have had a positive impact on the development of the sector and service levels to consumers in other markets.

“We look forward to this merger leading to the introduction of new technologies and telecommunication products which will, in turn, support the growth of other business sectors of our economy,” he said.

On January 25, India’s Bharti Airtel said it was in plans to buy out 50 per cent of Telkom Kenya to create a stronger challenger to Safaricom.

Currently, Helios Investment, a London based firm, owns 60 per cent of Telkom while the government owns 40 per cent. In the ongoing talks, Helios is expected to free 20 per cent of its shares.

This will see it remain with 40 per cent, as Airtel becomes the majority shareholder at 50 per cent while the government reduces its shares to 10 per cent.

Last year, talks on the two telcos merging were popular.

But, in an interview with the Star last August, Sarma denied any plans of merging saying it is a decision to be made at the board level.

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