Equity Bank has responded to reports whereby a 73-year-old sick grandma reportedly lost Ksh970, 000 in illegal Equity Bank transactions.
Taking to social media, the bank highly regretted the anxiety and inconvenience caused to their valued customer assuring other customers of how seriously they take any complaints of loss of funds.
Equity Bank also confirmed that the Directorate of Criminal Investigation(DCI) had taken lead on the case after they carried out internal investigations and advised the client on the outcome.
“DCI-Thika took up the matter and launched investigations and we shall keep the client updated on the progress of the investigation and endeavour to support her on this matter to its logical conclusion,” the bank’s statement read in part.
The incident got their attention after State House Digital Communication’s Director, Dennis Itumbi, posted the letter from Wanjiku on his social media pages to highlight her plea for justice.
This is after futile attempts to report to the bank, a staff there accused her of sharing her ATM pin with a third party which she denied.
“I have never lost my ATM,” she said.
She also claimed that she never got a report from Equity Bank after completing the investigations of the fraud.
“Eventually, your staff came up with a report, which they refused to share with me or give me a copy. I was simply told that because my sister assisted me to withdraw money from an ATM – I compromised my PIN and could not be assisted further.”
Wanjiku discovered that Ksh 970,216 was illegally siphoned from her account on July 16, 2019, in 4 series of transactions using the Eazzy App platform by Equity.
This raised an eyebrow as Wanjiku noted that she never made the withdrawals because she did not have a smartphone and has never registered to use Equity’s Eazzy App.