Wangari Ndumia, 25, was ejected from Etihad flight EY 642 last Sunday by Etihad Airways officials who said she was not fit to travel.
The airline has however said it will refund ticket money to MS Wambui.
The airline, through their Guest Relations Officer Zeinab Faytarouni, confirmed the same to The Standard.
Ms Faytarouni, however, maintained that if the patient, Wangari Ndumia, still wished to travel with the airline, she would have to be booked as a stretcher passenger.
“About the refund, the ticket will be refunded as per the rules as no waiver would be applicable in her case,” said Faytarouni.
Zeinab said Wangari could not be allowed to fly at the time since “she was in so much pain”.
Zeinab said the pain, as evaluated by Medlink, the global health body responsible for handling in-flight medical cases, was as a result of Wangari’s inability to bend her leg.