The products and services that made it to the top ten on the complaints list in 2018 are incredibly varied. They range from consumer goods to print and social media, with a variety of different people, products and situations. This year however, they all made the top ten because they were considered to be offensive in one way or another.
Brands with highest consumer complaints received at Cofek in 2018 #ConsumerVoice #CofekCaresForYou https://t.co/w8eqq6YxUP
— Consumers Federation of Kenya (COFEK) (@CofekRebranded) December 27, 2018
Most complained about brands in Kenya in 2018
1. Jumia Kenya
2. Property Reality Company (PRC)
3. Diamond Property Merchants Ltd
4. Royal Mabati Ltd
5. Kenya Power
6. Nairobi Water
7. GoTv/Dstv
8. Bata
9. Carrefour Kenya
10. Zuku
11. Kenya Airways
12. NHIF
13. Equity Bank
14. City County of Nairobi
15. Chandarana Supermarkets Ltd
16. Kenya Commercial Bank (KCB)
17. Kenya Railways
18. Kenyatta National Hospital
19. Airtel Kenya
20. Huduma Kenya