A family in Kenya is reeling in anger and pain after their kin was kicked out of Etihad flight EY 642 on Sunday.
Wangari Ndumia was scheduled to travel to India for specialized treatment, but she is now stranded at JKIA after being kicked from the plane after details emerged on her fitness to fly.
Her sister Anne Ndumia, insists that the 25 year old woman is fit to fly and has all the required papers. The officials of the airline claimed she was not fit. This is despite the two having boarded the plane, already seated and was just waiting for the flight attendants to allocate her sister a favorable seat with enough leg room.
However, as soon as all the passengers had boarded, a call was made and what followed was the security officers directing them to leave the plane.Ann said this was the second time they were being denied a chance to travel.
The first time was on Tuesday where Air Arabia also did not allow them to check in.“And they (Air Arabia) refused to refund us the cash we paid a total of Sh116,870,” said Ann, almost breaking down.
Jericho Mutuku, from Prudential Travels said that all the paper work was followed in booking the flight.”I even have emails that authorised the bookings,” he said.