Rejection is not an enviable feeling that that anyone should go through in life not to mention those desperately in need of attention requiring immediate help.
Unfortunately this has turned out to be the case of Wangari Ndumia 25 who was whisked out of an Etihad flight EY 642 as well as her sister over differences on her fitness to fly.
The two having boarded the plane, already seated and were just waiting for the flight attendants to allocate her sister a favorable seat with enough leg room.
However, as soon as all the passengers had boarded, a call was made and what followed was the security officers directing them to leave the plane.
Ann said this was the second time they were being denied a chance to travel. The first time was on Tuesday where Air Arabia also did not allow them to check in.
“And they (Air Arabia) refused to refund us the cash we paid a total of Sh 116,870,” said Ann, almost breaking down.
An authorisation letter from National Hospital Insurance Fund (NHIF) signed by Dr Samson Kuhora indicated that Wangari has been diagnosed with severe osteomyelitis (infection of the bone) and large bone loss of the distal left femur following a fracture and has been referred for insertion of mega prosthesis at BLK Hospital, New Delhi.
She was involved in an accident in November 2017 that saw her stay in the hospital a whole year.They are now stranded at the JKIA instead being enroute to India.
Another official of the airline explained that such cases of patients being denied chance to travel are rampant since the booking agents do not take full consideration of the patients’ status before in order to find them favorable seats or alternative means of flying-which in Wangari’s case, should have been a stretcher.