A middle aged woman was left “physically shaking” when a Thomas Cook flight attendant allegedly refused to fly her on holiday simply because her outfit was “inappropriate”.
Emily O’Connor said it was the “worst experience” of her life when she was apparently told she could only travel to Tenerife if she put on a jacket.
The 21-year-old said she was dressed in a pair of orange trousers and a black strappy bralet when she stepped on board the plane.But she claimed she was surrounded by air hostesses who told her that her outfit was “inappropriate”.
On twitter, she asked people to vote on whether they thought her choice of clothing was suitable for travelling.
She tweeted that she was also subjected to verbal abuse from another passenger after standing up to ask if anyone on the flight was offended.She posted: “Flying from Bham to Tenerife, Thomas Cook told me that they were going to remove me from the flight if I didn’t “cover up” as I was “causing offence” and was “inappropriate”
“They had 4 flight staff around me to get my luggage to take me off the plane.”The 21-year-old said she challenged staff about the decision and pointed out that there was no “appropriate wear” policy on the company’s website.
She said she was first told to cover up after boarding the plane by staff greeting customers.After sitting down, she alleged that four flight staff warned her that she would be removed unless she wore a jacket.
“I was given a jacket by my cousin sitting at the front of the plane and they did not leave until I physically put it on.
“They made comments over the speaker about the situation and left me shaking and upset on my own.”she said
Thomas Cook says they are aware of the incident and are investigating.A spokesman said: “We are sorry that we upset Ms O’Connor. It’s clear we could have handled the situation better.
