The Uber Chap Chap Deception

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Chances are Uber, ChapChap is a fraud, well at least the drivers are making it a fraud. So the drivers are charging them the more expensive UberX rates, which is the company’s premium rates.

UberX and Chap Chap services vary in pricing. UberX, which has larger cars with bigger engine capacity is pricier. The management however says that it only allows some of their vehicles to engage in “cross-dispatch”.

According to the company’s spokesman for East Africa, Janet Kemboi, only UberSELECT driver-partners can opt in to receive UberX trips.This means that Chap Chap vehicles are not allowed to pick UberX passengers, although this has been happening in Nairobi.

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According to Ms Kemboi, cross dispatch only “allows UberX driver-partners to opt in and receive UberChapChap trips while UberSELECT driver-partners can opt in to receive UberX trips”.

However, complaints from affected riders indicate that the fraud has been going on since December, with Chap Chap vehicles picking passengers meant for the premium UberX service and charging premium rates.

But Ms Kemboi said: “UberX and UberSELECT driver-partners are only allowed to cross-dispatch to ensure they continue to thrive while using the Uber app and to ensure that Uber is reliable and that vehicle options are always available to riders”.

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She said that where this happens, the customer will be notified and will not be required to pay the higher rates.

The Chap Chap cost for a ride starts at Sh16 per kilometre, Sh4 per minute with a minimum fare of Sh100. While UberX service charges Sh27 per kilometre Sh11 more than the Chap Chap option.

Ideally, when an UberX picks a Chap Chap passenger, the driver is expected to charge Chap Chap rates.

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However, Chap Chap drivers should not charge UberX rates although different customers said this was happening.

Digital Taxi Association of Kenya (DTAK) chairman David Muteru confirmed the fraud was happening, but said it was low key.

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