Kenyans online were amazed by the speed at which internet providers were quick to respond to a tweet that he posted on his tweeter account.
The former Chief Justice Dr Willy Mutunga protested the manner in which he was enjoying services from a local internet company’s
On Thursday he tweeted about changing his internet service provider and hoped his decision had not been from a frying pan to fire.
I hope I have notmade a mistake in dumping ZUKU for Safaricom for better WiFi service. After paying Safaricom I am yet to be connected. Customer Care (072200271/2) has not helped me. Calling 400 and selecting 1 for home fiber inquiries ends with thanks for calling platinum. Shit!
— Dr Willy M Mutunga, Chief Justice, Kenya (2011-16) (@WMutunga) January 17, 2019
In his tweet Dr Willy said he had changed his internet service provider to seek the services of Safaricom. However after paying Safaricom, he said he was yet to be connected and the customer Care (072200271/2) had done nothing to help him.
After a series of tweets and replies from followers , locals companies joined the chat in a bid to express their apologies.
His tweet quickly turned into a marketing thread, but also attracted unhappy subscribers who complained to the internet providers about shoddy services.
apparently,im a frustrated person owing to the maner in which bundles disappear from my line.we all know our usual drinker( @SafaricomPLC ) bt it seems youve joined.the rate at which youre literally drinking my bundles worry me so much that i have to take refuge to @TelkomKenya
— David Tonny™ (@wanyigha) January 17, 2019
Hi, Data usage is based on the volumes accessed as opposed to duration. ^Caro
— Airtel Kenya (@AIRTEL_KE) January 17, 2019
After a series of chats Zuku joined the conversation,
Please share your challenge we see how best to resolve and assist in ensuring you get through to us anytime you need our assistance. Thanks. ^DA
— ZukuOfficiallyCares (@Zuku_WeCare) January 17, 2019
Then Safaricom joined the thread
We do. Kindly dial *400# to request for the service or for updates on our continuous service roll-out. Find more details on the service here; https://t.co/xDGc6xbHJR ^MZ
— Safaricom PLC (@SafaricomPLC) January 17, 2019
@SafaricomPLC @Safaricom_Care since you are here responding, tell me when you’ll have Home Fibre on Nandi Road, Karen.
Pliz don’t send me that link of checking where your Home Fibre is available.@Jackie_Arkle— @Jackie.Ing’airu?? (@AiruJackie) January 18, 2019
Hi Jackie. Sorry we are not able to give a definite time frame to this, but we do hope that we will connect your area in due course. ^MM
— Safaricom PLC (@SafaricomPLC) January 18, 2019
Hi CJ, we are trying to call you but our calls are going unanswered, please indicate via DM https://t.co/jF6LqBUAqM when we can contact you for assistance. ^SG
— Safaricom Care (@Safaricom_Care) January 17, 2019
Hi CJ, we have picked the issue and assure you that you have not made a mistake by joining us. We shall ensure that we get you connected as per discussion with you. Thank you for choosing Safaricom Home Fibre. ^SG£cel£cele
— Safaricom Care (@Safaricom_Care) January 17, 201
How many times have you had problems and they ignore you?