Kenyans have been urged to report the Matatus increasing fares, through the official NTSA app that is available free of charge on Google Play Store.
This comes amid complains from members of the public about some rogue matatu engaging in arbitrary increase of fares. NTSA has further warned the operators against extorting Kenyans.
In a press statement issued on Tuesday, NTSA warned that it will revoke licenses of any public service vehicle (PSV) operator found to be exploiting passengers by charging more than the usual amount.
Important Public Notice. pic.twitter.com/grusQVvO6h
— NTSA KENYA (@ntsa_kenya) December 5, 2018
“Our attention has been drawn to complaints by members of the public regarding exploitation through arbitrary increase of fair by PSV operators… We therefore reiterate that an operator risks revocation of their road license should the Authority receive a report of such an incidence,” said NTSA.
Most Kenyans have however said this will not work if NTSA does not crackdown on PSVs from the bus stages.
You keep saying always while no action. Kwani all your staff drive? Ama mnaishi wapi? Fares has been skyrocketing since October and its even worse now that its raining. Hii press release is only good on paper. Right now I’m headed to work after paying twice the amount I used to
— Biwott K. Hillary (@BiwottKH) December 5, 2018
So, you want us to report….well and good. But how will I prove I was overcharged, they don’t offer receipts as evidence!!!! So stop mocking us and do your damn job!!!!!!!!!!stop wasting our time and get on the road and get all those matatus.
— nic mburu (@nic_mburu) December 5, 2018
You usually don’t act even when we report. Don’t tweet to excite Kenyans. Ekeni Hizo Peugeot kwa barabara mpambane na hawa wapuzi. @Ma3Route
— vinnie (@elvisvinnie) December 5, 2018