Kenya Power customers have been given 30 days from Monday to raise billing complaints. In this period, the company will not disconnect supply to customers who raise issues regarding their bills.
The new development comes after former Law Society of Kenya chief executive Apollo Mboya and Kenya Power have reached an out-of-court deal in the electricity billing case.
Customers using post paid services have the right to have their actual metre readings weighed against Kenya Power’s estimates to determine how much they owe.
Kenya Power has agreed to stick to tariffs approved by the Energy Regulatory Commission and set up billing query centres countrywide.
The electricity distributor will also pay costs of filing the suit to Mr Mboya and the Electricity Consumers Society of Kenya.
Mr Mboya filed a class action suit against Kenya Power in January, accusing it of abusing its monopoly and dominance.
He has also sought a declaration that the monopoly enjoyed by Kenya Power is unconstitutional. He seeks a permanent injunction barring KP from billing or recovering Sh10.1 billion from its customers on alleged backdated bills.
He is also sought an order that a directive by the President to Kenya Power to provide electricity to manufacturers at 50 per cent discount during the low peak period between 10pm-6am with effect from December 1, 2017 was discriminatory to other customers, hence unconstitutional.
He said that upon realizing that the issue was systemic and widespread, he resolved to seek remedial action for the frustrated customers and consumers by setting up an email account, switchoffkplc@gmail.com where they could forward their complaints and issues.