Renewing or applying for a passport has become tedious and scary. Kenyans shudder at the thought of making a trip to Nyayo House because of the endless stories on the painful service.
Kenyans sacrificed their sleep with some getting at Nyayo House as early as 2:00 am in the morning only be caught up in the pure madness that has enshrined itself in the whole Passport Application Process.
By as early as 5 am thousands of people had flocked up Nyayo House but the bitter pain is that they have to wait till the gates are opened at 8 a.m.
https://twitter.com/DebyTapkutuny/status/1141919117005471744
Some people have claimed that others are paying “ya Macho”(bribing the officials) to get served faster as others suffer waiting in long queues.
Did you know Kenyans are lining up at nyayo house 4am to get a passport? Then if you need to fast track the passport process, you pay 5k ya macho. @DavidNdii @DonaldBKipkorir @FredMatiangi @ImmigrationDept @DCI_Kenya @WilliamsRuto @HonMoses_Kuria @MikeSonko @ntvkenya @Asamoh_
— New Horizon (@DiasporaK2) June 20, 2019
This comes even as the government recently opened four new immigration centres in the country, and six others in the diaspora, in a bid to ease congestion at the Immigration headquarters.
Immigration Director-General Alex Muteshi said the centres are expected to serve at 1,500 people daily.
Centres outside the country are Johannesburg in South Africa, Berlin, London and Paris in Europe and Washington DC in the US and Dubai.
As Kenyans continue to suffer to acquire government services, most people are questioning when will Huduma Namba start being used as the government announced that it will ease access to government services.
In 2017, the government began to phase out the old passports, with holders required to change to new digital passports. The old documents will become obsolete starting September 1, 2019.