Customer Service Week is an international celebration that values the importance of customer service and the people who serve and support customers on a daily basis. Usually marked on the first week of October, it provides a unique opportunity for service and support professionals around the globe to join in on a celebration of the important role that customer service plays in every organization.
Customer-centricity helps you to build trust and loyalty of your customers, while solidifying reputation. It increases the probability of positive word of mouth, but at the same time reduces friction between customers and your employees.
Thus, if a person is satisfied with a product or service they are unlikely to change it.
With this in mind how can we better the services we give to our customers?