Women in power!!Sylvia Mulige gets powerful post in safaricom

Mobile provider Safaricom has made key changes in its  executive team.

Sylvia Mulinge, will now be the Chief Customer Officer (CCO), a newly created role that places all aspects of customer engagement under one office.

“Sylvia will be responsible for leading Safaricom’s customer obsession and will be in charge of consumer business, sales operations, customer care service, brand marketing & experience, digital and market development,” said Safaricom CEO Bob Collymore in an email to staff sent on Friday, the same day the appointments became effective.

Mr Collymore has also reorganised the reporting structure in at least seven other roles, cutting the number of people reporting to him directly from 12 to nine.

Image result for sylvia mulinge

At the same time, Charles Wanjohi has been confirmed as director consumer business unit, a role Ms Mulinge held until the failed Vodacom appointment. Mr Wanjohi, however, will now report to CCO unlike before when the holder of the role was reporting to the CEO.

According to Mr Collymore, the changes will support the strategic pillars of putting customers first, as was launched three years ago.

“In line with our strategy that guides us to deliver on our purpose, performance ambition and realities of our current and future operating environments, it has become necessary re-organise how we work to create a sharper focus on our customer and align teams strategically to drive better execution,” he said.

Leave a Reply

Your email address will not be published. Required fields are marked *