Kenya Power and lightning company is infuriating customers who are experiencing delays in remittance of token. Clients have taken to twitter to express their dissatisfaction after empty promises by KPLC who promised to address the issue yesterday but have not resolved the situation already.
Good morning,KPLC indeed reported a delay in remittance of token yesterday via sms and issue is being addressed by their team. Liaise with them on twitter @KenyaPower_Care for further clarification.^DN
— Safaricom Care (@Safaricom_Care) October 28, 2018
The problem which started on Friday is likely to be affecting businesses and even jeopardizing students who are reading for examinations in the affected areas. Some citizens have declared the looming darkness as threat to national security in Kenya.
For 3 days, the KPLC prepaid system is experiencing delays, hence tokens arent generated rendering 70% of the country in darkness, lockdown and a looming arena for anarchy, hence a threat to national security.
— Amboseli Maasai ™ (@Hello_Titanium) October 28, 2018
Kenya Power whose official mandate is to plan for sufficient generation and transmission capacity to meet demand, building and maintaining transmission network and retailing of electricity to its customers is being seen to fail miserably.
The KPLC customers have been liaising with them on twitter over the chaos and delayed transactions but to no avail. The complains just keep flowing in.
@KenyaPower_Care Is there delay with token generation? Mpesa ID MJS0IERNBM Confirmed. Ksh525.00 sent to KPLC PREPAID for account 14106977664 on 28/10/18 at 10:18 AM
— Gicheru Ngugi (@mejawhite) October 28, 2018
@KenyaPower I purchased token yesterday but haven’t got the token number up to today, why the delay?MPESA message: My number 0727602847.
MJR8HPS4R2 Confirmed. Ksh250.00 sent to KPLC PREPAID for account 37168925974 on 27/10/18 at 12:20 PM.— George Wasonga Alal (@GeorgeWasongaAl) October 28, 2018
“In case you have not received after purchase, please send us the transaction code and meter number for action. Inconvenience regretted. We are still sending your tokens after resolving the system delay problem,” KPLC tweeted on Sunday.But some customers accused the company of taking so much time to solve the issue.
Kenya Power owes the country and its consumers a full explanation.
“Someone needs to sue you to bankruptcy, this company should be shut down,” @Jozzyjagatasr tweeted.
The Kenya Power and Lighting Co. Ltd (Kenya Power) is a byword for controversy and has been in the eye of several storms recently.Former KPLC Managing Directors and Chief Executive Officers Ken Tarus and Ben Chumo were in July this year charged alongside other former senior officials with conspiracy to defraud over Sh 750 million.
The senior officials faced other charges of abuse of office, willful failure to comply with procurement rules and conferring benefit to companies that supplied sub-standard transformers.
This delay saga is only but increasing speculation about the company’s administration and its efficiency.